Frequently asked questions

Is Your Website Secure?


All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors. I use WIX as a platform for my site.




What Are The Payment Options?


The payment options are PAYPAL and Credit Card, with WIX platform.




Do You Ship Internationally?


Yes! Many orders come from outside of Israel.




Can I Track My Package?


All orders are shipped via Registered Israel Post with a tracking number.




How Long Will It Takes To Get My Order?


  • The time I need to prepare an order takes between 1-2 weeks.

  • Ready to ship items shipped within 3-5 business days.

  • Made to order items will be ready to ship within 3-4 weeks




Do You Offer Express Shipping?


If you'd like your order to arrive faster, you can choose express shipping from the shipping options, and your order will arrive in 3-7 business days.




What About Customs & Duties?


Buyers are responsible for any customs and import taxes that may apply. The duties vary from country to country, and I cannot estimate nor pay these fees. I attach the proper documentatoin to speed up the customs process.




What Is Your Return Policy?


If for any reason you are not happy with your order, contact me within three days from when you received it, and I will work out a refund or exchange. I will not cover the shipping cost back. Your refund will be issued once I receive your purchase and find it in a sellable Condition.

I can't accept returns for: custom or personalized orders and items on sale.




Can't Find An Answer To Your Question?


Write to me here.





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Minimalist Handmade Ceramics

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