Processing, Shipping & Returns

 

Processing time

 

  • The time I need to prepare an order takes between 1-2 weeks.

  • Ready to ship items shipped within 3-5 business days.

  • Made to order items will be ready to ship within 3-4 weeks.

 

Shipping

 

I ship from Israel - that's where the studio located.

All orders shipped via Registered Israel Post with a tracking number.

Estimate shipping time to most of the countries is between 10-21 days. Please note during the holiday season, delays might occur.

If you'd like your order to arrive faster, you can choose express shipping from the shipping options, and your order will arrive in 3-7 business days.

 

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

 

Buyers are responsible for any customs and import taxes that may apply.

The duties vary from country to country, and I cannot estimate nor pay these fees. I attach the proper documentation to speed up the customs process.

 

I accept returns, exchanges, and cancellations.

 

If for any reason you are not happy with your order, contact me within three days from when you received it, and we will work out a refund or exchange.
PLEASE NOTE -

1. The refund will be made for the items returned upon receiving them back in one piece (not including the delivery cost paid).

2. If upon receiving the items is Israel - we will be required to pay any customs - these costs will be deducted from your refund.

3. In cases of refusing to receive the order due to customs incurred in your country upon delivery - if the package is returned, there will be a 30% cancelation fee, and delivery costs will not be refunded. If an item broken along the way - no refund will be provided for the broken pieces.

I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

I will be happy to assist. Please contact me.

More Information

About

 

Contact

FAQ

Shipping & Returns

Privacy Policy

Follow

  • Our Story
  • Facebook
  • Pinterest
  • Instagram
logo5.png
Minimalist Handmade Ceramics

©2020 Zohar Shaham Ceramic Design